FAQs
1. About the Brand
What is Kioo Ngozi Leather?
Kioo Ngozi Leather is a Kenyan leather and fashion brand focused on timeless craftsmanship, leadership, confidence, and authenticity. We create premium leather products and fashion pieces designed for people who want their style to reflect purpose, strength, and identity.
Are your products made in Kenya?
Yes. Many of our products are locally crafted in Kenya by skilled artisans using carefully selected materials and detailed finishing techniques.
What does “Kioo Ngozi” mean?
“Kioo Ngozi” comes from the Swahili words:
- Kioo — meaning mirror
- Ngozi — meaning skin/leather
The name represents the idea that what you wear should reflect who you are.
What makes Kioo Ngozi Leather different?
We focus on:
- Timeless designs
- Durable craftsmanship
- Kenyan and African identity
- Premium finishing
- Products built for long-term wear instead of fast fashion
Every product is designed to make a statement while remaining practical and elegant.
2. Product Questions
Are your leather products genuine leather?
- Yes, we use Pure leather on all the items we make under Kioo Ngozi Leather brand.
Do your shoes fit true to size?
Most of our shoes fit true to size. We recommend ordering your normal size. If you are unsure, check the size guide on the product page or contact us for assistance before placing your order.
How do I know my shoe size?
We provide a detailed size guide to help you choose the correct fit. If you are between sizes or uncertain, contact us through WhatsApp for assistance.
Are the products handmade?
Many of our products involve hand-finishing and artisan craftsmanship to ensure quality, detail, and durability.
Will the leather change over time?
Yes. Genuine leather naturally develops character over time. With proper care, it becomes softer and develops a rich patina that makes every piece unique.
How should I care for my leather products?
To keep your leather products in excellent condition:
- Avoid excessive water exposure
- Store in a cool dry place
- Clean with a soft cloth
- Use leather conditioner regularly
- Avoid prolonged direct sunlight
Do you sell leather care products?
Yes. We also offer leather care products to help maintain and protect your items.
3. Orders & Payments
How do I place an order?
You can place an order directly through our website by:
- Selecting your product
- Choosing size/color if applicable
- Adding to cart
- Completing checkout
You can also order through WhatsApp or our social media pages.
What payment methods do you accept?
[Needs your exact payment methods]
Possible options:
- M-Pesa
- Card payments (Through the website at the moment)
- Bank transfer
- Cash on Delivery (Within Nairobi where our ridders can reach you)
Do you offer Cash on Delivery (COD)?
Yes. We offer Cash on Delivery within selected Nairobi locations for orders below KES 10,000. All COD orders must first be confirmed through WhatsApp before dispatch.
Will I receive order confirmation?
Yes. Once your order is placed successfully, you will receive confirmation via email, SMS, or WhatsApp depending on the contact information provided.
4. Shipping & Delivery
Do you deliver countrywide in Kenya?
Yes. We deliver across Kenya through trusted courier and PSV services.
How long does delivery take?
Suggested structure:
- Nairobi: Same day or next day
- Other towns: 1–3 working days
- Custom products: Longer timeline
Do you offer international shipping?
At the moment, no but we are working on it.
How much is delivery?
- Nairobi – Kes 400
- Upcountry rates – kes. 500
- Free pick up – From the shop
What happens if I miss delivery?
If delivery is missed, our team or courier partner will contact you to arrange another delivery attempt or pickup option.
5. Returns, Exchanges & Warranty
What if I receive a defective product?
If you receive a defective or incorrect item, contact us immediately with photos/videos and we will assist you as quickly as possible.
6. Trust & Community
Where can I see customer reviews?
You can view customer feedback on our social media platforms and selected product pages.
Do you have a physical shop?
[Needs exact location/address if applicable]
How can I contact Kioo Ngozi Leather?
You can contact us through:
- TikTok
- Website contact form
Socials:
- TikTok
Can I exchange my shoes if the size doesn't fit?
Yes. If your shoes do not fit, you may request a size exchange provided the item is unworn and returned in its original condition. Contact us within [X days] of receiving your order and our team will guide you through the process.
Do you offer refunds?
Refunds are only available in specific circumstances such as defective products or orders that cannot be fulfilled. Please contact our support team for assistance and review our Refund Policy for full details.
Can I customize a leather product?
For selected products, customization options may be available. Contact us via WhatsApp to discuss personalization, sizing adjustments, or special requests before placing your order.
Are your leather products waterproof?
Genuine leather is naturally durable but not fully waterproof. We recommend avoiding heavy rain and prolonged water exposure to preserve the quality and lifespan of your product.
Why does the leather color look slightly different from the photos?
Because genuine leather is a natural material, slight variations in color, texture, and grain may occur. These differences are part of what makes each piece unique.
How often should I condition my leather products?
For best results, condition your leather products every 3–6 months depending on usage. Regular conditioning helps maintain softness, appearance, and durability.
Can I track my order?
Yes. Once your order has been dispatched, you will receive tracking details or delivery updates through WhatsApp, SMS, or email where applicable.
Do you restock sold-out items?
Some products are restocked regularly, while others are produced in limited quantities. Follow our social media pages or contact us to check availability.
Are your products suitable for everyday use?
Absolutely. Our products are designed to combine style, comfort, and durability, making them suitable for both everyday wear and special occasions.
Why should I choose genuine leather over synthetic materials?
Genuine leather offers superior durability, comfort, breathability, and character. With proper care, leather products can last for many years and develop a beautiful natural patina over time.